Laundry Service – Terms & Conditions (For Customers):
By using our laundry services, you agree to the following terms and conditions:
1. Acceptance of Items:
• We accept garments at the customer’s risk.
• Customers are responsible for checking pockets before handing over clothes. We are not liable for damage to garments caused by items left inside (e.g., coins, pens, keys).
2. Care Instructions:
• We follow the care label instructions on garments.
• If no care label is present, items will be cleaned at the customer’s risk using standard procedures.
3. Stains & Damage:
• We do not guarantee complete removal of stains. Some stains may be permanent.
• We are not responsible for damage due to fabric weakness, color bleeding, shrinkage, or hidden defects.
4. Color Bleeding & Shrinkage:
• Despite proper care, color bleeding or shrinkage may occur, especially in new or delicate fabrics.
• We are not liable for such issues.
5. Loss or Misplacement:
• In the rare event of loss or damage caused by us, compensation will not exceed the Three times of the item’s service value.
• Claims must be made at the time of collection.
6. Turnaround Time
• Delivery times are estimated and may vary due to workload, weather, or unforeseen circumstances.
• Delays do not entitle customers to refunds.
7. Unclaimed Items:
• Items not collected within 30 days may be donated or disposed of without further notice.
8. Payment Policy:
• Full payment must be made at the time of collection (or in advance, if applicable).
• Prices are subject to change without prior notice.
9. Special / High-Value Items:
• Please inform us before giving delicate, designer, or high-value garments.
• Such items are cleaned strictly at the customer’s risk unless otherwise agreed in writing.
10. Hygiene & Safety:
• We reserve the right to refuse items that are excessively soiled, contaminated, or pose a health risk.
11. Complaints:
• Any complaints must be made during collecting the clothes.
• No claims will be entertained after delivery.
12. Right to Refuse Service:
• We reserve the right to refuse service to anyone without providing a reason